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Refund policy

We at Baysidejoy are committed to providing our customers with a quality shopping experience. If you are not satisfied with your purchase or need to return it, we offer the following refund policy:

1. Return conditions:

  • You can request a return within 30 days of receiving the item.
  • Items must be in original, unused, undamaged condition with all original tags and packaging.
  • Non-return reasons include personal reasons such as size mismatch, color difference, personal preference, etc.

2. Return process:

  • If you decide to return an item, please contact our Customer Service Team (support@baysidejoy.com) with your order number and reason for return.
  • Our customer service team will guide you through the return request, providing the return address and further instructions.
  • Please ensure that the item is packaged properly and secured to prevent damage during the return process.

3. Refund processing:

  • Once we have received the return and confirmed that it is eligible for return, we will begin processing the refund.
  • Refunds will be made to your original method of payment. Note that refund processing times may vary by payment institution and bank.
  • The refund amount will include the original price of your purchase, but will not include any shipping or duty charges.

Please note the following:

  • If the product you received has any quality problems or logistics damage, please contact us within 72 hours after receiving the product, and we will solve the problem for you as soon as possible.
  • For items purchased using a discount code, the refund amount will be calculated based on the actual amount paid after the discount.
  • Please keep the proof of mailing and tracking number of the return as proof, in case you need to check the return status or call for support.

Our refund policy is designed to protect your rights and ensure your satisfaction. If you have any questions about our refund policy or need further assistance, please do not hesitate to contact our customer service team. Thank you for choosing Baysidejoy, we look forward to providing you with a great shopping experience!

Business address: 404 Wishman Dr, Woodland, WA-98674, United States

Phone number: +1 904-490-9540

E-mail: support@baysidejoy.com